Luke Edward Hall

Shipping & Returns

Shipping Information

UK — £7.00 flat rate
Europe — £14.00 flat rate
Worldwide — £21.00 flat rate

Providing your items are in stock we will aim to dispatch your order to you within 10 working days unless a shorter time is especially requested and agreed. For made to order items, please allow 3-4 weeks for delivery. Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. If you have any questions or queries, or any specific delivery requirements (such as same day courier service within the M25), please let us know. 

Please note that all cushions can be ordered without a feather inner. Please email us at luke@lukeedwardhall.com if required.

Returns

Luke Edward Hall will only provide refunds or exchanges on unused, undamaged merchandise.

We will only accept the return of items if sent back in original unused condition.

Customers must provide notification of their intent to return any item within 5 days of receipt by emailing us at luke@lukeedwardhall.com.

Refunds or exchanges do not include shipping costs. Customers are liable for return and reshipment costs on all returned items. We cannot be held liable for items lost in transit.

All items returned must be received within 14 days of original receipt. We will refund items via the original payment method with 7 working days.

International customers must state ‘RETURNED ITEMS' on all packages, or you may be liable for additional charges levied by UK customs.